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ORDER PROCESSING & DELIVERY

 

1. We operate from Mondays – Fridays (9.00am – 6.00pm) except on public holidays and office closures.

2. Changes cannot be made to a confirmed order. The confirmed order has to be cancelled and a new order be placed.  

3. You may place your order 3 days in advance of your expected delivery date.

We provide delivery to multiple delivery addresses in a single payment. Write in to This email address is being protected from spambots. You need JavaScript enabled to view it..

4. Singapore deliveries are charged at a standard rate of S$10 per address for purchases under $120.

5. Local Delivery (Singapore)

We provide delivery to all locations in Singapore except the following.

Jurong Island

Airport Cargo

Alps Ave

PSA Terminals

SAF Camps

Jurong Port

Sentosa Island

Prisons

Singapore Technologies Buildings

Shipyards

 

6. May I make changes to the delivery address?

Yes. Please contact us to confirm whether delivery attempt has been done.

Email:This email address is being protected from spambots. You need JavaScript enabled to view it.

Contact: 6316 1215

Operation Hours: 9.00am – 6.00pm

 

Rules & Regulations

 

Delivery Exceptions

Ensure the recipients’ addresses and contact details are correct before proceeding with payment at Checkout.

Singapore deliveries returned to ZTP GINSENG BIRDNEST after failed attempts by the courier company to contact the recipient will be forfeited.

 

Local Deliveries

1. Deliveries not received, abandoned or returned will be forfeited. Customer assumes all losses. No refunds will be made.

2. Ensure that each recipient's address and contact details are correct and accurate before proceeding. The courier company will only make limited attempt(s) to deliver your package to the recipient according to the delivery details provided.

 

ORDERS AND DELIVERY

 

1. The User shall make an offer to purchase Products by submitting an Order on the Website, in such form or manner as may be specified on the Website.

2. The User acknowledges and agrees that the Order remains an offer to purchase and ZTP GINSENG BIRDNEST shall not be obliged to supply the Products to the User until ZTP GINSENG BIRDNEST has accepted the Order by issuing a Confirmation of Order.

3. Prior to the issuance of the Confirmation of Order by ZTP GINSENG BIRDNEST, ZTP GINSENG BIRDNEST reserves the right not to process the User’s Order. For the avoidance of doubt, on issuance of the Confirmation of Order by ZTP GINSENG BIRDNEST, the User shall not be entitled to cancel or make amendments to the Order for which the Confirmation of Order has been issued.

 

4. Subsequent to the Confirmation of Order, ZTP GINSENG BIRDNEST shall endeavour to deliver the purchased Products to the User at the place of delivery requested by the User in the Order. Delivery of the purchased Products will be effected in the manner described on the Website.

 

5. The User acknowledges and agrees that ZTP GINSENG BIRDNEST shall not be liable to the User for any losses, liabilities, costs, damages, charges or expenses arising out of or in connection with any late delivery by ZTP GINSENG BIRDNEST.

 

6. The User acknowledges and agrees that risk of loss or damage to the purchased Products passes to the User upon dispatch. The User acknowledges and agrees that title to the purchased Products passes to the User upon delivery.

 

7. If delivery is delayed through the User’s unreasonable refusal to accept delivery, ZTP GINSENG BIRDNEST may (without prejudice to another other right or remedy under this Terms & Conditions of Users):

 

 (a) charge the User for ZTP GINSENG BIRDNEST’s reasonable storage fee and other costs reasonably incurred by ZTP GINSENG BIRDNEST arising out of or in connection with the User’s unreasonable refusal to accept delivery; and/or

 

(b) no longer make the purchased Product available for delivery and notify the User that the applicable contract is cancelled, in which case ZTP GINSENG BIRDNEST will refund to the User the applicable Charges (less any reasonable administrative fees or other costs as provided in Clause 7(a).