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Terms & Conditions
Terms of use
Last Updated: June, 2019



Our website can only be used by those aged 18 and above. If you are under 18 years old, you may use this Website only if you have obtained consent from your parents/legal guardian or if you are under the supervision of your parent or legal guardian.


All features, content, specifications, products and prices of products and services listed on this website, www.ztp.com.sg (this “website”), are subjected to change at any time without notice. ZTP GINSENG BIRDNEST ("ZTP", “we”, “us”) make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this website at a particular time does not imply or warrant that these products or services will be available at any time. By placing an order, you represent that the products ordered will be used only in a lawful manner.


All Contents included on this site, such as text, graphics, pictures, videos, logos, data and other elements are copyrighted by ZTP unless otherwise noted. You may not download (except where invited), copy, reproduce, distribute, modify, publish, transmit or sell without our prior written permission.

  1. In consideration of your use of the service, you agree to:
    1. Provide true, accurate, current and complete information about yourself as prompted by the WebSite's registration or subscription page.
    2. Maintain and promptly update the Registration data to keep it true, accurate, current & complete.
  2. If you provide any information that is untrue, inaccurate, not current or incomplete, or ZTP has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, ZTP has the right to suspend or terminate your account and refuse any and all current or future use of the Web site.
  3. You are fully responsible for maintaining the confidentiality of your password and account. Furthermore, you are fully responsible for all activities made by you or anyone that uses your account. We are not responsible for any misuse of your account by someone else.
  1. We only accept online PayPal payment.
  2. All product prices listed are in Singapore Dollars (SGD). No discounts will be given unless during monthly promotions.
  1. The User shall make an offer to purchase Products by submitting an Order on the Website, in such form or manner as may be specified on the Website.
  2. We will send by email to the User within 24 hours upon successful submission of the electronic order.
  3. The User acknowledges and agrees that the Order remains an offer to purchase and ZTP shall not be obliged to supply the Products to the User until ZTP has accepted the Order by issuing a Confirmation of Order.
  4. Prior to the issuance of the Confirmation of Order by ZTP, we reserve the right not to process the User’s Order. For the avoidance of doubt, on issuance of the Confirmation of Order by ZTP, the User shall not be entitled to cancel or make amendments to the Order for which the Confirmation of Order has been issued.
  5. Subsequent to the Confirmation of Order, ZTP shall endeavour to deliver the purchased Products to the User at the place of delivery requested by the User in the Order. Delivery of the purchased Products will be effected in the manner described on the Website.
  1. We provide delivery to all locations in Singapore except the following: Jurong Island, Airport Cargo, Alps Ave, PSA Terminals, SAF Camps, Jurong Port, Sentosa Island, Prisons, Singapore Technologies Buildings, Shipyards, Hospital. **Deliveries within Singapore island only.**

    Free delivery for purchases $80 and above. Orders under $80 will be charged a flat rate of S$10 per address. Your order will be delivered within 7 business days. There is no delivery service on Saturday, Sunday and public holidays. Delivery may take longer than 7 business days for items which are out of stock
  2. Deliveries not received, abandoned or returned will be forfeited. Customer assumes all losses. No refunds will be made. Please ensure that each recipient's address and contact details are correct and accurate before proceeding. The courier company will only make limited attempt(s) to deliver your package to the recipient according to the delivery details provided.
  3. The User acknowledges and agrees that ZTP shall not be liable to the User for any losses, liabilities, costs, damages, charges or expenses arising out of or in connection with any late delivery by ZTP.
  4. The User acknowledges and agrees that risk of loss or damage to the purchased Products passes to the User upon dispatch. The User acknowledges and agrees that title to the purchased Products passes to the User upon delivery.
  5. If delivery is delayed through the User’s unreasonable refusal to accept delivery, ZTP may (without prejudice to another other right or remedy under this Terms & Conditions of Users) do either or both of the following:
    1. charge the User for ZTP reasonable storage fee and other costs reasonably incurred by ZTP arising out of or in connection with the User’s unreasonable refusal to accept delivery; and/or
    2. no longer make the purchased Product available for delivery and notify the User that the applicable contract is cancelled, in which case ZTP will refund to the User the applicable Charges (less any reason able administrative fees or other costs as provided in Clause 7(e)I.
  1. We will not entertain any cancellations once the order is confirmed and submitted by the customer. Please review your cart before completing the order.
  2. All our goods sold are non-exchangeable and non-refundable. We will only accept exchanges on faulty or incorrect items. If you received any of the faulty or wrong items, please contact our customer service within 7 days upon receiving your order, subjected to the following terms and conditions:
    1. Item that is unconsumed, unused;
    2. Item must be in their original purchase condition;
    3. All packaging of each item must remain unopened and unmarked; and returned as a whole and not broken into parts.
  3. All exchange requests have to go through our customer service and the requests will be reviewed by ZTP, subjected to approval. Do note that if you are entitled to an exchange, you may bring the product person ally with the original receipt to the assigned ZTP store. An email notification will be sent to you regarding your exchange.

We may change this Terms and Conditions at any time without prior notice to our customers or visitors. The revised Terms and Conditions will be posted on this Page and/or on our Sites. You are encouraged to visit this Terms and Conditions regularly. Your continued use of the Sites will be deemed acceptance of those changes.

Privacy Policy
  1. We are committed to comply with the PDPA . We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure all users that we would be accountable for our organisation's compliance to our Privacy Policy.
  2. Should there be a requirement for data are to be transferred to someone (other than the individual or the organisation or its employees), we will take reasonable steps to ensure that the data which is to be transferred will not be processed inconsistently with this Model Code.
  3. The identity of the person(s) designated by our organisation to oversee the organisation's compliance with the principles shall be made known upon request
Specifying Purposes
  1. We collect personally identifiable information for the sole purpose of registering a user and for transactional purposes on our web site.
  2. Personal data collected, will not be used for a new purpose unless we obtain consent from users. We are the sole owner of the personally identifiable information collected on this site.
  1. We do not collect sensitive information from users. We assure users that all personal information collected would be used or disclosed only for the purposes for which it was collected.
  2. We will obtain consent from users should we need to use the personal data for a new purpose or for a purpose not previously identified. We assure users that consent will be obtain prior to use of their personal data.
  3. Users may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Users may only be subjected to consequences because of this decision where the information is required to fulfill the specified and legitimate purposes set out by the organisation.
Access and Correction
  1. Users are entitled to certain access and correction rights to your personal data. Where permitted by law, we reserve the right to charge a reasonable administrative fee for this service. Where permitted by law, we reserve the right to deny you access to your Personal Data and may provide an explanation.
Limiting Collection
  1. Only the necessary personal data is collected from registered users for business purposes only. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.
Limiting Use, Disclosure and Retention
  1. We will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. We do not send unsolicited marketing email to our users. Registered users will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.
  2. We do not keep personal data for longer than is necessary for those purposes for which they are collected. Should we require the use of personal data for a new purpose, we will ensure that obtain approval from the user prior to using the personal data of the user for the new purpose.
  3. We have developed guidelines and implemented procedures to govern the destruction of personal data that are no longer required to fulfill the identified purposes.
  4. We do not use "cookies", “web-bugs” or any other tracking technologies to collect information from users of our web site.
  5. We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.
  1. As Personal Data is provided by you, we require your assistance to ensure that this is current, complete and accurate. Please update us if there are changes to your personal data by informing our Customer Support at ztppl@ztp.com.sg.
Security Safeguards
  1. The security of your personal information is important to us. When you place an order on our website, we encrypt all your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We ensure all users that appropriate security safeguards are in place to protect personal data against unauthorised access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.
  2. Only authorised personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.
  3. All employees in our organisation are aware of the importance of maintaining confidentiality of the personal data collected from users. Circulars are distributed to all employees to ensure they are aware of the compliance.
  1. This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. This Privacy Policy applies solely to information collected by this website.
Updates to the privacy policy
  1. We may change this Privacy Policy at any time without prior notice to our customers or visitors. The revised Privacy Policy will be posted on this Page and/or on our Sites. You are encouraged to visit this Privacy Policy regularly. Your continued use of the Sites will be deemed acceptance of those changes.
  1. Our data protection policy (Privacy Policy) is displayed on the web site and the policy is set out in the same language medium as the web site. We encourage all users to read our Privacy Policy to understand the objective of collecting their personal data.
  2. Users can write to us to request to obtain details of personal data submitted to our organisation.
  3. If you have any comments or questions about this Privacy Policy, please contact us at:
    Customer Relationship Manager
    Email: ztppl@ztp.com.sg
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